Shipping policy
Shipping Policy
We aim to process and ship orders as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days.
Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Estimated Delivery Time
Estimated delivery time:
7–15 business days after shipment
Delivery times are estimates only and may vary depending on destination, carrier operations, customs clearance, weather conditions, and other circumstances outside our control.
Tracking
When tracking information becomes available, customers will receive a shipping confirmation containing their tracking details.
Tracking information may take 2–5 business days to update after shipment.
Delivery Confirmation
An order is considered delivered when the shipping carrier's tracking system shows a successful delivery to the shipping address provided by the customer.
Customers are responsible for providing an accurate shipping address and for maintaining a safe location for receiving packages.
Lost Shipments
If an order has not arrived within the stated maximum delivery timeframe, please contact us.
We will investigate the shipment with the carrier.
Refunds for missing shipments will only be issued after we determine that the shipment was not successfully delivered, subject to applicable law.
Incorrect Addresses
We cannot guarantee that an address can be changed after an order has been submitted.
Customers are responsible for all information entered during checkout.
Orders that are lost, returned, or undeliverable because of incorrect customer-provided information are not eligible for a refund unless otherwise required by law.
Cancellation Policy
Order Cancellation Policy
Orders may enter processing shortly after they are submitted.
Customers may request cancellation before the order has been processed or fulfilled.
Once an order has been processed, shipped, or submitted to our fulfillment partner, cancellation may no longer be possible.
Submitting a cancellation request does not guarantee that the order can be cancelled.
If an order has already been shipped, our Return & Refund Policy will apply.