Refund policy

Return & Refund Policy

Thank you for shopping with us. Please review this policy carefully before placing an order.

All Sales Are Final

Due to the nature of our fulfillment process, all completed purchases are considered final. We do not accept returns or refunds for change of mind, incorrect product selection, buyer's remorse, or personal preference.

Please carefully review your order details, product specifications, size, color, quantity, and shipping address before completing your purchase.

Refund Eligibility

We will only consider a refund under the following two (2) circumstances:

1. Shipping delay exceeding 30 days
If an order has not been successfully delivered within 30 days from the order date, and there is no valid proof of delivery from the carrier, the customer may request a refund.

2. Product does not function as advertised
If the item received does not perform the function or purpose described in our product listing/advertisement (this does not include minor differences in color, packaging, or cosmetic variations that do not affect the product's functionality), the customer may request a refund.

In both cases, the customer must contact us within 7 days of the triggering event (i.e., the date the 30-day shipping threshold is reached, or the delivery date in the case of a non-functioning product), along with:

  • Order number
  • Detailed description of the issue
  • Photos/videos of the product (for functionality issues)
  • Tracking information (if available)

Non-Refundable Situations

Orders will not be eligible for a refund in the following cases:

  • Change of mind, no longer wanted, or incorrect selection of product/size/color
  • Shipping delays that have not yet exceeded 30 days
  • Minor cosmetic differences in appearance, color, or packaging that do not affect product function
  • Non-delivery due to an incorrect or incomplete address, invalid postal code, missing apartment/unit number, failure to collect the package, or refusal of delivery
  • Orders marked as "Delivered" in the carrier's tracking system
  • Delays caused by factors outside our control (weather, customs, holidays, carrier disruptions, etc.), provided the 30-day threshold has not been exceeded

Delivered Orders

If carrier tracking shows the package as "Delivered," the order is considered successfully fulfilled and will not qualify for a refund.

Customers are responsible for providing an accurate and secure shipping address. We are not responsible for packages lost or stolen after confirmed delivery.

If you believe a package marked as "Delivered" was not actually received, please contact us within 7 days of the delivery date so we can assist with a carrier investigation.

Refund Processing

  • Approved refunds will be issued to the original payment method.
  • Please allow approximately 5–10 business days after processing for the funds to appear, depending on your bank or payment provider.
  • Shipping fees, customs fees, taxes, and other third-party charges are non-refundable, unless otherwise required by applicable law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

For questions regarding your order, please contact:
Email: admin@gundvu.shop